Chargeback Resolution Manager

hace 2 semanas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Summary

The Chargeback Resolution Manager role at 3M involves analyzing and resolving errors to get chargeback claims validated and released for payment. This position requires strong organizational, analytical, and time management skills, as well as excellent oral and written communication skills. The ideal candidate will have a bachelor's degree in a related field and at least two years of experience working in point of sales, chargebacks, pricing, contracts, finance, or related fields.

Main Responsibilities
  • Investigate and resolve chargeback claim errors in a timely manner.
  • Collaborate with distributors to improve data quality and reduce errors.
  • Develop and implement process improvements to increase efficiency and effectiveness.
  • Communicate with leadership and other stakeholders to ensure seamless execution of tasks.
  • Maintain accurate records and documentation to support chargeback transactions.

Requirements
  • 2+ years of experience working in point of sales, chargebacks, pricing, contracts, finance, or related fields.
  • Experience working with SAP/Vistex, MS Excel, MS PowerPoint, pivot tables, and formulas is required.
  • Advanced English language proficiency (B2+).

About 3M

At 3M, we value our employees' contributions and offer a comprehensive package of benefits, including competitive pay, flexible work arrangements, and opportunities for professional growth and development. Our company prioritizes diversity and inclusion and is committed to providing equal employment opportunities to all employees and job applicants.

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