Senior Operations Manager

hace 6 días


Alajuela, Alajuela, Costa Rica Microsoft A tiempo completo

Achieving Operational Excellence: Key Responsibilities

Job Summary: As a business program manager, you will be responsible for designing, developing, and providing insights for our Delivery Partner teams and lines of businesses. Your goal will be to ensure seamless operational performance, enhance reporting capabilities, and foster strong relationships with stakeholders.

Key Responsibilities:

  • Develop and implement data-driven strategies to improve performance and delivery value.
  • Collaborate with BI and business teams to identify business needs and develop reporting requirements.
  • Ensure high-quality data delivery, accuracy, and integrity through effective partnerships with Delivery Partners.
  • Foster open communication and collaboration among CSS business stakeholder groups, BI teams, and Delivery Partner managers.
  • Evaluate and enhance data access & availability through dashboards, scorecards, and other reporting sources to ensure compliance with Microsoft security & privacy standards.
  • Provide expert support and guidance on data-related issues and escalate complex problems to internal stakeholders for resolution.
  • Develop customized reporting solutions to meet the evolving needs of Microsoft business owners.
  • Identify and resolve blockers hindering delivery partners' ability to receive and deliver accurate data points, metrics, and measures.
  • Cultivate data-driven decision-making through collaborative work with delivery partners to co-develop data delivery processes.
  • Evolve existing reporting capabilities to align with changing business needs, incorporating scorecards, dashboards, and KPIs.


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