Billing Control Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Baxter A tiempo completo

About the Role

This position is responsible for resolving billing disputes, processing credit and rebill due to different issues, reviewing disputes related with inventory (returns), and helping to resolve any issue that arrives to the credit and collections mailbox.

Key Responsibilities

  • Identify and resolve billing disputes.
  • Process credit memo, debit memo, and manual invoices.
  • Provide excellent internal and external customer service.
  • Complete daily activities according to the role.
  • Contact customers for disputes resolution as required.
  • Understand customer profiles and their related sensitivities.
  • Resolve unidentified payments that have been assigned as a billing dispute code.
  • Complete into the corresponding timeframe credit and debit notes, manual invoices, and consolidated billing.
  • Maintain daily Pending Order and follow-ups on time.
  • Issue requests for refunds of cash on account or credit memos as needed.
  • Enter notes into Get Paid and provide sufficient information to the owner.
  • Contact customers regarding unidentified disputes, resolve reason, secure additional documentation as needed.
  • Develop a strong understanding of customer base and company interpersonal structure.
  • Support the training and process improvement effort.
  • Participate in the performance review process.
  • Advanced problematic accounts to the collection's supervisor with an explanation of the issues and request assistance.

Critical Competencies Required

  • Good customer interpersonal skills with high proficiency in speaking and writing the local business language.
  • Good problem-solving, and customer service skills.
  • Functional knowledge of the accounts receivable, billing process, disputes resolution, and collections processes.
  • Organized person with good follow-up, documentation, and multitasking skills.
  • Ability to handle stressful situations and meet deadlines.
  • Adaptable to new insights and ways of accomplishing tasks.
  • Ability to work in a team environment.

Requirements

  • Currently studying or with Bachelor's degree.
  • Proficient in using JDE and GetPaid preferred.
  • Microsoft Office suite Proficient.
  • Experience in C2C process improvements. Desired.
  • Ability to travel to the United States, Mexico, and/or Canada.

Baxter is an Equal Opportunity Employer



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