Technical Documentation Specialist

hace 1 semana


San José, San José, Costa Rica Smartsheet A tiempo completo

As a Technical Documentation Specialist at Smartsheet, you will play a critical role in creating high-quality content that supports the company's mission to help businesses manage and automate work. This position involves working closely with cross-functional teams to develop customer-facing content, internal product documentation, and on-demand training materials.

The ideal candidate will have excellent writing and communication skills, experience with HTML formatting, and a basic understanding of SEO best practices. Additionally, they will be able to analyze data from analytics tools like Google Analytics to inform content decisions and optimize content for discoverability.

This position offers a unique opportunity to work on a cutting-edge SaaS product and contribute to the development of innovative solutions that drive business success. Key responsibilities include:

  • Developing technical documentation for Smartsheet products
  • Creating content for eLearning modules or videos
  • Maintaining the Smartsheet Help and Learning style guide
  • Reviewing and compiling internal change requests and customer feedback

Smartsheet is committed to fostering an inclusive environment and provides opportunities for professional growth and development. Benefits include fully paid Health & Life insurance, a monthly stipend, 12 days paid Vacation, and access to LinkedIn Learning online courses.



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