KYC Operations Manager Lead

hace 7 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo
About the Role

The KYC Operations Manager plays a critical role in ensuring the development and management of a dedicated internal Know Your Client (KYC) program at Citi. This position involves providing full leadership and direction to a team of employees responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services.

Key Responsibilities
  • Manage and lead KYC operations, executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally.
  • Provide people management and development responsibilities, ensuring team service level standards are met.
  • Liaise with Compliance department and senior management within business units supported.
Required Skills and Qualifications
  • 5-8 years of experience managing people.
  • Problem-solving and critical thinking skills.
  • Ability to work under high-volume workload and prioritize effectively.
  • Excellent written and verbal communication skills, with English and Spanish proficiency.
  • Subject Matter Expertise in KYC, AML, Compliance, and local regulations.

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