Business Development Representative
hace 13 horas
We are seeking a highly skilled and experienced individual to join our team as an Account Specialist I. This role is responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and ensuring their needs are met.
Key Responsibilities- Develop and maintain communication contacts within client organizations and act as a single point of contact for both customers and ASCO Sales representatives.
- Demonstrate a basic understanding of the client's industry or business environment.
- Provide full customer service and order management, including technical information, pricing, and coordination of other functions within the guidelines of Emerson's Terms and Conditions of Sale or Management-approved terms.
- Monitor and provide order status and expediting.
- Engage with customer portals for order entry and forecasting.
- Communicate customer satisfaction with relationship to ASCO Management.
- Work closely with Quality on RMA and reports of nonconformance are completed and implemented timely and meet customer needs.
- Understand customer business relations with ASCO to assure interdepartmental actions are accomplished to result in customer satisfaction.
- NPM renewals and maintenance.
- Resolve customer complaints, including service level issues, with corrective action plans.
- Provide highly responsive and accurate transactional response to customer inquiries with recognized professionalism.
- Advise Management team of areas of business or financial risk based on observations and communication with customer teams.
- Maintain Management informed of areas of conflict or dispute that are unresolved, which may pose a threat to ASCO's relationship with our customers.
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