Salesforce Administrator

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Job Description

Are you a customer-obsessed, flexible, and analytical professional with a passion for delivering exceptional customer experiences? Do you have a strong background in Salesforce administration and a desire to work with a growing and entrepreneurial team?

This role is responsible for developing, configuring, and maintaining Salesforce applications to meet customer requirements. You will work closely with internal stakeholders and cross-functional teams to solve problems, enable business performance, and deliver successfully against high organizational standards.

Key Responsibilities
  • Develop and analyze complex Salesforce business processes, including data management and lightning flows.
  • Design, develop, and deploy solutions using Visual Studio Code and Git for version control.
  • Perform periodic and ad-hoc testing to ensure data accuracy and integrity in Salesforce.
  • Troubleshoot issues that arise with Salesforce applications and configurations.
  • Manage stakeholder and customer expectations for both technical and operational support.
  • Monitor performance trends and recommend solutions.
  • Develop and maintain standards, policies, and rules for teams.
  • Maintain documentation, define best practices, and communicate effectively.
Requirements
  • 3+ years of experience as a Salesforce Administrator.
  • Accredited Advanced Administrator.
  • Working knowledge of Salesforce Sales/Service/Account Engagement Clouds, Salesforce Communities, Data Cloud, SF DevOps, and other cloud technologies.
  • Demonstrated ability to define, refine, and implement processes, procedures, and policies.
  • Outstanding written and verbal communication capabilities.
  • Able to adapt to new technologies, learn quickly, and manage high ambiguity.
Preferred Qualifications
  • 4+ years of design and implementation experience with large distributed applications.
  • Professional experience architecting, operating Salesforce-based solutions.
  • Salesforce App Builder certification.
  • Salesforce Cloud Certifications.
  • Working knowledge of software development tools and methodologies.

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