Sfdc Ops

**About us**:
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our focused technologies are:

- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

The Elevator Pitch: Why will you enjoy this new opportunity?
- You will learn a lot by working with top-industry and extremely knowledgeable peers and teams such as Engineering, Sales/Partner/Pricing and Deal Operations, Product Owners, Compliance among many others on resolving support challenges related to system configuration, training gaps, operational and technical issues involving Sales and Operations business teams. It will also be directly involved in automation, optimization & simplification initiatives that help accelerate efficiency focus to become a SaaS & Subscription-centered company.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
- You are expected to understand and to adapt to a business ecosystem that surrounds the SFDC platform, Tableau CRM, CPQ system and Sales business processes. You’ll be also expected to interact constantly with business and technical teams to find the best and most efficient solutions for internal customers, creating the best user experience possible. In addition, you be expected to get familiarized with policies, processes and procedures around the sales environment and surrounding areas such as Partner/Channel ecosystem and how E2E Sales Motion is a key pillar in the company´s revenue structure.
- You’ll build domain expertise in all our functional areas (marketing, quoting, pricing, renewals, partner, service and sales operations), to manage SFDC system design, configuration, system testing and deployment.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- You and your peers provide day-to-day support on SFDC/Tableau CRM/CPQ modules to internal users. In doing so, you will partner with support teams in business operations, product owners and engineering areas, including but not limited to solving medium-to-complex issues up to partnering with these teams to deliver robust solutions to defects and enhancements in the form of User Stories/Change Requests.

What is the leadership like for this role? What is the structure and culture of the team like?
- You will be surrounded by an exciting and dynamic global team of SFDC system admins, product owners and implementation engineers which are all part of the Go-to-market, Customer and Analytics engineering organization (GCA Engineering) which sits within the CDTO (Chief Digital Transformation Office).
- GCA takes care of a wide portfolio of capabilities, systems and platforms that touch many key areas of the company such as Sales, Partners, Quoting & Renewals, M&A´s, Professional Services, Customer & Technical Support, among many others, implementing valuable solutions to enable to adapt rapidly to evolving market needs.

**Requirements**:

- Certified in SFDC Administrator
- Experience in salesforce giving support or could be salesforce admin who have no experience.

**Job Information**:
Job Opening ID

**OTSI_1112_JOB**
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Industry

**Technology**
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City

**San Jose**
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State/Province

**San José**
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Country

**Costa Rica**
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Zip/Postal Code

**10101