Sales Enablement Platform Administrator
hace 6 días
About Experian
We are the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
At Experian, we prioritize our culture and focus on bringing people together who are passionate about their jobs, easy to work with, and value teamwork over self.
We have 23,000 people operating across 44 countries, investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Job Description:
The Global Sales Excellence team acts as a global center of excellence managing programs and platforms that help our sales people work more efficiently and sell more.
In this role, you will be responsible for the support of sales enablement programs with a focus on platform administration, regional stakeholder engagement, and user adoption.
You will help with administrative needs of the platform such as user management, content data quality, reporting, and introduction of new functionality or enhancements.
Key Responsibilities:
- Respond to internal stakeholders' requests (adding new users, troubleshooting issues, providing user training, clarifying tool functionality, etc.).
- Understand, test, deploy, and train on new platform enhancements.
- Administer and govern the platform structure, with a focus on user management and content effectiveness.
- Run weekly, monthly, or ad-hoc reports to support analysis that helps improve usability and adoption.
- Proactively support groups of internal stakeholders with functional enhancements or guidance that improves platform usability and adoption specific to their needs.
- Monitor and resolve major/minor platform issues and coordinate communication to the user base.
Requirements:
- Familiarity in software platform administration: sales enablement or other.
- Proficiency in reporting and analysis desired.
- Familiarity with the business of Experian a plus.
- Sales or Sales Operations background preferred.
- 2+ years of work experience.
- Bachelor's degree or above preferred (no specific degree required).
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