Customer Service Liaison
hace 4 días
Overview:
We're seeking a customer-focused Critical Situation Management & Escalation Team (CMET) member to deliver world-class management of critical situations for premier enterprise customers.
You'll be the primary point of contact, ensuring timely and accurate issue resolution through effective communication and coordination with cross-functional teams.
This role requires strong negotiation and problem-solving skills, as well as excellent multi-tasking and organizational abilities.
Key Responsibilities:
- Provide regular updates on case progress and resolution to ensure a positive customer experience.
- Gauge the severity of incidents and use appropriate conflict resolution techniques as needed.
- Collaborate with cross-functional teams to ensure timely and accurate issue resolution.
- Manage the incident lifecycle and maintain documentation for all cases.
Requirements:
- Familiarity with Microsoft products, programs, and services.
- Customer service experience and a desire to learn new technical skills.
- Strong negotiation and problem-solving skills.
- Excellent multi-tasking and organizational abilities.
- Proficiency in both written and oral English.
Preferred Qualifications:
- Up to 1 year of experience in customer service, customer support, or technical support.
- Proficiency in the English language (at least B2 level).
- Some higher-level education preferred.
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