Global Network Infrastructure Specialist
hace 7 días
The primary objective of this role is to provide operational network engineering support and reduce Mean Time To Recover (MTTR). As a member of the Experian Network Operations team, you will work closely with security, build, and operational teams to maintain a resilient and secure network infrastructure. This involves adhering to stringent regulatory, governmental, and industry security control requirements.
You will be responsible for approaching every day with a collaborative and "team" focused mentality, working within ITIL methodology to deliver high-quality incident management, problem resolution, and implementation of changes to maintain every aspect of Experian's global network infrastructure.
A strong technical network background is essential, with experience working with various manufacturers including Fortinet, Cisco, F5, Citrix, and Checkpoint. Relevant qualifications would be advantageous.
You must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers, and Firewalls. Key responsibilities include:
- Providing direct front-line incident support and management, working with internal and external customers as well as vendors when needed
- Monitoring the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, etc.) and on-premises environment
- Documenting process and issues with tools like Confluence, Service Now, and Visio/Lucid Charts
- Working with leadership and other cross-functional teams to establish processes that reduce MTTI/MTTD/MTTR
- Creating technical-level communications and relationship building to gain credibility/trust of internal and external customers
Maintaining technical knowledge of Network and Cloud technologies is also crucial. Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy is a must-have skill.
In addition, you will be required to work with various schedules available, including Friday through Tuesday, Sunday through Thursday, and Thursday through Monday. A flexible schedule is necessary to accommodate the needs of the team and the company.
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