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Strategic Process Manager
hace 1 semana
**Job Overview**
Experian Consumer Information Services is seeking an experienced **Operations Project Manager** to lead the delivery of strategic projects that drive business growth and improvement. As a key member of our project management team, you will be responsible for managing multiple priorities and projects simultaneously in a complex environment and Call Center.
The ideal candidate will have a proven track record of successfully managing complex projects, with a strong focus on delivering high-quality results on time and within budget. You will be responsible for developing project governance, monitoring updating communicating and implementing plans for business unit projects within the Contact Center environment.
Main Responsibilities
- Develops project governance and project scope
- Demonstrates ability to be hands-on and take initiative to drive projects toward completion
- Interviews with internal and external clients determine project requirements and priorities
- Identifies must-haves should-haves and nice-to-have features/functions
- Determines specific project deliverables defines the process for the review and approval of deliverables and specifies quality criteria for deliverables assessment
- Builds ROIs time estimates develops a project schedule and addresses scheduling problems as they arise
- Estimates project costs prepares budget recommendations and monitors and reports project performance to budget constraints
- Develops maintains publishes and distributes comprehensive project plans
- Ensures the contact center operations leadership team is prepared and assigns Subject Matter Experts for the development to execution
- Identifies mitigates and recommends alternatives to handling risks and issues that threaten the successful completion of the project within the deadline
- Monitors and reports project progress to objectives in timeframes scope quality costs and risks
Requirements
- Bachelor's degree
- 2 years of related experience preferred
- Previous Contact Center experience preferred
- Previous Salesforce and Contact Center Communications experience preferred
