Detecting and Preventing Fraudulent Activities

hace 3 semanas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
About the Role

This position reports directly to the Fraud Prevention Manager within HP's Brand Security organization. Our team provides world-class decision support, driving profitable growth and exceptional shareholder value through operational excellence, people development, and innovation.

As a key member of our Business-to-Consumer Fraud team, you will be responsible for recognizing fraud trends, preventing their impact on our operations, and providing timely financial information that meets regulatory and fiduciary responsibilities with unwavering integrity.

Key Responsibilities
  • Subject Matter Expertise: You will possess in-depth knowledge of US and Canada Stores, including tools and processes.
  • Fraud Trend Recognition: Identify and prevent fraudulent activities from affecting our operation.
  • Customer Support: Serve as a first point of contact for escalations and provide daily support to the team.
  • Communication: Effectively communicate with customers to identify suspicious behaviors.
  • Business Partner Support: Actively serve internal projects and provide weekend support.
Required Skills and Qualifications
  • English Language Proficiency: Mastery of English language is essential, with a minimum requirement of 90% proficiency.
  • Communication Skills: Strong written and verbal communication skills are necessary for effective collaboration.
  • Analytical Skills: Great analytical skills are required to identify fraud trends and develop strategies to prevent them.
  • Technical Skills: Capable of reporting, graphing, and analyzing data in Excel and PowerPoint, with intermediate to advanced Excel skills.
  • Leadership Skills: Self-starter, quality-driven, and capable of developing talent and sharing leadership.
  • Experience: Minimum of 2-year experience in a Transnational Company, with previous fraud prevention experience being a requirement.
  • Desirable Qualifications: Knowledge in Chargebacks and Payment Fraud, as well as a University degree in Business Administration or Finance.
About HP

HP is a leading global provider of products and services, committed to delivering innovative solutions that drive growth and exceptional shareholder value. We prioritize operational excellence, people development, and innovation to stay ahead in the market.

We offer competitive salaries, with an estimated annual salary range of $85,000 - $110,000, depending on location and experience.



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