Tech Support Professional for Next-Generation Computing Solutions

hace 5 días


San José, San José, Costa Rica Intel A tiempo completo

Unlock Your Potential as a Global Product Support Engineer at Intel

About the Role

We are seeking a highly motivated and skilled individual to join our team as a Global Product Support Engineer. In this role, you will have the opportunity to collaborate with customers and partners as a technical expert, create and implement support life cycle deliverables, project manage implementation of new products, and drive data analysis and recommendations to improve user experience and product supportability.

Main Responsibilities
  • Collaborate with customers and partners to resolve complex technical issues
  • Create and implement support life cycle deliverables in coordination with business unit product life cycle
  • Project manage implementation of new products in support centers worldwide
  • Develop and deliver training programs for support staff
  • Create support websites and content to enable customers to help themselves
Key Qualifications

To be considered for this position, you must possess the following minimum qualifications:

  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineer, Information Systems, or any other related STEM field degree
  • 4+ years of relevant industry experience
  • 2+ years of experience in troubleshooting and root causing PC hardware vs. software issues
  • Experience in supporting customers, consumers, channel members, and/or OEMs
  • Hands-on experience with Windows and Linux configuration and debugging skills
  • Advanced English language proficiency
About Us

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel-based technology solutions. Our team is dedicated to delivering comprehensive solutions that accelerate customer business success.



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