ServiceNow Architecture Specialist
hace 2 semanas
About Us
We are a Digital Technology Operations department committed to optimizing and maintaining the health and performance of our enterprise platforms. Our ServiceNow Platform Expert team is a high-performing group of talented individuals dedicated to enhancing efficiency, scalability, and reliability across key ServiceNow instances and digital platforms.
The Role
We're looking for a Staff Platform Expert Engineer to join our team. As a key member of our ServiceNow Platform Expert team, you'll contribute to shaping the architecture, performance, and scalability of our platform.
You will provide technical leadership, architectural guidance, and hands-on expertise to optimize and enhance platform capabilities. Your work will directly impact system performance, reliability, and long-term scalability, ensuring seamless digital experiences for users.
- Architectural and Development Guidance: Offer expert guidance and oversight to project teams, ensuring adherence to architectural principles, standards, and best practices.
- Quality Assurance: Champion quality assurance through architectural reviews, audits, and evaluations to maintain high standards of performance, security, and reliability.
- Performance Monitoring & Analysis: Define key performance indicators (KPIs), implement performance monitoring tools, and proactively optimize system performance.
- Platform Optimizations & Tuning: Drive configuration and tuning best practices, ensure platform scalability & performance, and ensure high-quality user experience in post go-live scenarios.
- Technical Innovation & Research: Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends.
- Consultation & Best Practices: Support platform engineering teams in implementing capacity management strategies, performance best practices, and scalable architectures.
- Cross-Functional Collaboration: Partner with engineering teams, product owners, and business stakeholders to deliver well-integrated, high-performance solutions.
Qualifications
To succeed in this role, you'll require:
- Technical Expertise: Experience in integrating AI into work processes, decision-making, or problem-solving.
- 8+ years of experience in IT and software development, with 5+ years of hands-on experience with ServiceNow development and/or administration.
- Strong expertise in ServiceNow scripting (JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer) and ServiceNow integrations using REST/SOAP APIs and third-party tools.
- Strong working experience of performance analysis and tuning of Java-based applications – including Java profiling and heap dump analysis.
- Experience with Relational Databases like PostgreSQL / MySQL and deep knowledge on SQL performance, SQL tuning, and optimization, and understanding of Explain Plans for complex queries.
- Experience with ServiceNow AI/ML, Virtual Agent, or Predictive Intelligence, alternatively strong experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience with log analysis and monitoring tools (e.g., Splunk preferred).
- Any ServiceNow Certifications is a plus.
Soft Skills & Leadership
You'll need:
- Excellent problem-solving skills, with the ability to identify performance bottlenecks and implement scalable solutions.
- Strong written and verbal communication, including experience presenting technical concepts to stakeholders and leadership.
- Ability to work independently, prioritize effectively, and drive high-impact technical initiatives.
- Passion for mentorship, knowledge-sharing, and continuous learning in a cross-functional and collaborative team environment.
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