ServiceNow Partnership Operations Expert
hace 2 semanas
**About Us**
At ServiceNow, we're dedicated to making the world work for everyone. Our technology empowers businesses to innovate and improve their operations. As a Partner Operations Specialist, you'll play a critical role in ensuring our partners have the support they need to succeed.
**The Opportunity**
We're seeking an experienced professional to join our team as a Partner Operations Specialist. In this role, you'll be responsible for resolving routine and general questions and problems submitted by our partners. You'll utilize available information to choose the best solution and resolve customer concerns, owning each issue until it's fully resolved.
You'll manage service calls that involve contacting partners, diagnosing problems, and collaborating with internal teams to ensure customer success. This requires strong communication and interpersonal skills, as well as the ability to think strategically about complex issues.
**Key Responsibilities**
- Resolve partner inquiries and issues through effective communication and problem-solving
- Manage service calls to ensure timely resolution of partner concerns
- Collaborate with internal teams to drive customer success
- Develop positive working relationships with partners and partner managers
**Qualifications**
- 2-4 years combined experience in account management or partner/channel management
- Rich background in sales and partnership management
- Excellent communication and interpersonal skills
- Strong problem-resolution skills
- Able to work effectively in a dynamic, rapidly growing organization
**What We Offer**
As a Partner Operations Specialist at ServiceNow, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. You'll also enjoy a competitive compensation package, comprehensive benefits, and opportunities for growth and development.
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