Technical Accelerator Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
About the Job:
We are seeking a talented individual to join our team as a Senior Technology Consultant - AI Specialist. This role will focus on delivering technical accelerators to complex, large enterprise customers and helping them unlock business value from their ServiceNow investments.

About Us:
ServiceNow is a leading provider of cloud-based service management software that helps organizations transform the way they work. Our platform enables IT, customer service, security, and operations teams to create custom applications and automate processes across the enterprise.

What You Will Do:
- Present and deliver technical accelerators to complex, large enterprise customers
- Prepare all client-facing and internal deliverables that are technology-related
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
- Guide development of new offerings for our technical accelerator portfolio
- Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations

Who We Are Looking For:
We are looking for a highly skilled and experienced professional with a strong background in technical consulting. The ideal candidate will have experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products.


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