Digital Transformation Leader

hace 4 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Job Description:

We are seeking a highly skilled and experienced professional to join our team as a Senior Technology Consultant - AI Specialist. As part of our global customer success organization, this role will focus on delivering technical accelerators to complex, large enterprise customers and helping them unlock business value from their ServiceNow investments.

About the Role:
This is an exciting opportunity for someone who is passionate about digital transformation and has a strong background in technical consulting. The successful candidate will be responsible for presenting and delivering one or more offerings from our portfolio of technical accelerators, preparing client-facing and internal deliverables, identifying process improvement opportunities, and mentoring junior team members.

Responsibilities:
- Present and deliver technical accelerators to complex, large enterprise customers
- Prepare all client-facing and internal deliverables that are technology-related
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
- Guide development of new offerings for our technical accelerator portfolio
- Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations

Requirements:
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
- Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
- Experience working with Agile methodologies
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders



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