Senior Manager Call Center Lead
hace 2 semanas
About Us
At Midland Credit Management, Inc., we empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. Our team of over 4,000 employees is dedicated to providing debt recovery solutions for consumers. We strive to hire exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.
Job Summary
The Senior Manager Call Center will be responsible for coordinating production activities to ensure business objectives are achieved. This role will serve as a liaison with top management, assist in the development of strategic plans for operational activity, and implement and manage operational plans. The ideal candidate will have a passion for helping others, thrive in an innovative environment, and drive department success.
Key Responsibilities
- Manage Operations activities to ensure business goals are achieved.
- Create, develop, implement, and execute new and current strategies and processes.
- Monitor performance, report status, implement improvements, ensure quality, and manage quality and quantity of employee productivity.
- Supervise, direct, and develop a team of Group Managers and Division Managers.
Requirements
- Bachelor's degree or equivalent work history.
- 5+ years of experience in operations management, strategic planning, and/or process design, management consulting, or business analysis.
- Demonstrated analytical, problem-solving, and partnership/relationship management skills.
- Strong proficiency in MS Office.
What We Offer
We understand the importance of work-life balance and strive to support your career aspirations. Our compensation and benefits programs are designed to recognize your value and reward your contributions. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and provide promotion opportunities from within.
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