Global IT Transformation Manager

hace 4 semanas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo
Transforming IT for the Future

Boston Consulting Group is investing significantly in GenAI to achieve a generational uplift in speed, quality, and scale for IT, our functions, and our global business. As a member of the IT Strategy & Transformation Team, you will support the delivery of the benefits from our Technology strategy and transformations, focusing primarily on our multi-year GenAI for IT program.

You will facilitate cross-team alignment on the value delivery roadmap, identify risks and dependencies, and gather, calculate, and effectively communicate key measures and metrics to leadership. You will ensure value capture in support of timely use case deployment, deliver program and use-case metrics, and establish mechanisms for capturing these metrics, including surveys and data pipelines.

You will support business outcomes for GenAI efforts across teams, stakeholders, and leadership by analyzing, optimizing, and facilitating efficiencies related to use cases such as GenAI tooling adoption, GenAI-powered chatbots, security, operations, and our GenAI platform. This will enable a broad range of applications.

You will research improvement opportunities and prepare recommendations to enable the democratization of GenAI practices and coding, embed GenAI into complex workflows, and automate intricate processes as part of our ongoing initiatives. A strong emphasis for this role will be placed on data visualization, value metrics, and KPIs to track and demonstrate the success of the initiatives.

Key Responsibilities
  • Support day-to-day program management activities, including planning, communications, meeting facilitation, content creation, while assisting in the management of risks, dependencies, budgets, and resourcing.
  • Work effectively within a team, building consensus and influencing functional and IT leaders to enact change.
  • Assist in software development programs and understand technical risks and dependencies.
  • Convey technical knowledge to both engineering teams and functional stakeholders.
  • Proactively deliver solutions that enhance organization-wide IT performance, ensuring transparency across priorities and progress.
Requirements
  • Experience in supporting application development programs, ideally in a global professional services firm.
  • Experience facilitating the optimization of operating models for cross-functional teams.
  • Solid technology background, including hands-on experience or familiarity with software development, knowledge of Agile methodologies, and traditional project management practices.
  • Comfortable preparing recommendations for senior business and IT stakeholders.
  • Highly organized, proactive, and exhibit exceptional written and verbal communication skills, emphasizing collaborative and creative problem-solving.
  • Perform well in a fast-paced, multicultural, and service-oriented environment, aligning with BCG's values and culture.


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