Contact Center Operations Manager
hace 1 semana
Smartsheet is an innovative company that provides cutting-edge solutions for workforce management. We are committed to creating a positive and inclusive work environment that fosters growth and development for our employees.
Job SummaryThis role will assist with running long-term and short-term forecasts to generate daily, weekly, and monthly staffing requirements. You will also assist with maintaining a staffing plan that meets operational and support delivery requirements by liaising with the scheduling team.
Key Responsibilities- Assist in maintaining a staffing plan that meets operational and support delivery requirements by liaising with the scheduling team.
- Help achieve operational service level targets on a monthly, weekly, daily, and intraday level through active monitoring of contact center performance.
- Review and report on key operational metrics on a daily/weekly basis.
- 3+ years of Workforce management experience supporting Contact Center operations.
- Working knowledge of forecasting methodologies.
- Experience in schedule creation to meet forecast requirements.
- Fully paid Health & Life insurance for full-time employees and family members.
- Monthly stipend to support your work and productivity.
- 12 days paid Vacation + Flexible Time Away Program.
-
Contact Center Manager
hace 3 semanas
San José, San José, Costa Rica Europe Express A tiempo completo**Summary**:The team at Europe Express is looking for an experienced, dynamic, travel industry professional to lead our inside sales support team.The Contact Center Manager is responsible for managing the daily duties and workflows of pre-trip requests from the travel agent community.**What You Will Be Doing**:- Actively leading and supporting contact center...
-
Operations Manager
hace 3 semanas
San José, San José, Costa Rica Transperfect A tiempo completoTransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Call Center Operations Manager
hace 4 días
San José, San José, Costa Rica Transperfect A tiempo completoOverviewTransPerfect is a global leader in the translation and localization industry, with a mission to connect people through language. Our company culture values diversity, inclusion, and innovation.We are seeking an experienced Call Center Operations Manager to join our team. This individual will be responsible for leading our day-to-day call center...
-
Agente De Contact Center
hace 3 semanas
San José, San José, Costa Rica Inchcape A tiempo completoPublicación válida sólo para postulantes locales.**Inchcape **es el distribuidor automotriz líder a nível global, con presencia en más de 40 países.Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro.Somos un equipo diverso y global, formado por más de 20.000...
-
Agente De Contact Center
hace 1 semana
San José, San José, Costa Rica Inchcape A tiempo completo**Inchcape **es el distribuidor automotriz líder a nível global, con presencia en más de 40 países.Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro.Somos un equipo diverso y global, formado por más de 20.000 personas, que fomenta una cultura de inclusión y...
-
Contact Center Representative
hace 2 días
San José, San José, Costa Rica Independent Recruiter A tiempo completoThis is an exciting opportunity to grow your career in the customer service industry. As a contact center representative, you will be responsible for providing excellent customer service via phone, email, or chat.Key ResponsibilitiesAnswer incoming calls from customers, addressing their queries and resolving issues.Work on various projects and campaigns to...
-
Day-to-Day Call Center Leader
hace 4 días
San José, San José, Costa Rica Transperfect A tiempo completoAbout the RoleThis is a challenging and rewarding opportunity for an experienced leader to join our contact center team. As a Call Center Operations Manager, you will be responsible for managing daily business operations, including workforce management, training, information technology, and quality teams.You will lead Team Leaders/Supervisors to ensure...
-
Security Operations Center Shift Manager
hace 12 horas
San José, San José, Costa Rica Equifax A tiempo completoWe are seeking a highly skilled Security Operations Center (SOC) Shift Manager to join our team at Equifax. As a SOC Shift Manager, you will play a critical role in overseeing the day-to-day operations of the SOC, including leading and guiding SOC analysts, prioritizing cases, and providing regular training and mentorship.In this role, you will:Work closely...
-
Supervisor Contact Center
hace 2 semanas
San José, San José, Costa Rica Waymore Global Solutions-Dist. Autorizado Liberty A tiempo completo**Acerca de la vacante**:**Funciones del Puesto**:Se requiere contratar Supervisor de Ventas de Contact Center queImpulse al equipo a la colocación de servicios de internet, televisión ytelefonía móvil a clientes PYME**Requisitos del Puesto**:Mínimo Bachiller en Educación Media de preferencia con estudios universitarios,en carreras afines a la...
-
Contact Center Director
hace 3 días
San José, San José, Costa Rica Transperfect A tiempo completoKey ResponsibilitiesManage daily business operations interfacing with Workforce Management, Training, Information Technology, and Quality teams.Lead Team Leaders/Supervisors to ensure program(s) productivity, quality, and customer satisfaction/client performance objectives are met.Monitor, track, and evaluate team performance based on KPIs and provide...
-
Calidad y Experiencia en Contact Center
hace 4 días
San José, San José, Costa Rica America Service A tiempo completo**Resumen de la Vacante**Buscamos a un experto en calidad para mejorar nuestra experiencia en Contact Center. El candidato ideal debe tener un sólido conocimiento en control de calidad y habilidades en Excel. Se requiere experiencia mínima de 1 año en QA, Control de Calidad y conocimientos en normativas de calidad.**Descripción del Puesto**En este papel,...
-
Resolution Center Operations Manager
hace 17 horas
San José, San José, Costa Rica Msd A tiempo completoJob OverviewMsd is seeking a highly skilled Resolution Center Operations Manager to lead our team and improve service quality. The ideal candidate will have experience in managing teams, analyzing data, and improving processes.Main ResponsibilitiesManage and support delivery of queries received through the ticket system and phone calls from stakeholders and...
-
Network Operations Center Specialist
hace 2 días
San José, San José, Costa Rica Syniverse A tiempo completoAbout SyniverseSyniverse is the world's most connected company. We believe in leading the world forward through innovation and technology.We work with some of the world's most recognized brands, including eight of the top 10 banks and four of the top 5 global technology companies. Our network supports over 900 communications providers worldwide.The RoleThe...
-
Senior Operations Manager
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryAs a Senior Operations Manager, you will lead the Amazon Seller Onboarding team in Arizona, responsible for managing 10-15 team members. Your primary role is to provide leadership and guidance to teams under supervision, manage team performance to achieve productivity and quality goals, and meet expected service levels.About the RoleThe team acts...
-
Process Improvement Specialist, Hr Contact Center
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years experience in program or project management- Experience using data and metrics to drive improvements- Experience working cross functionally with tech and non-tech teamsJob summaryAmazon's Employee Services (ES) Employee Resource Center Disability Leave Services (ERC DLS) team is looking for an exceptionally motivated, talented and experienced...
-
Ejecutivo De Contact Center
hace 2 semanas
San José, San José, Costa Rica Auto Star A tiempo completo**Descripción**:Persona encargada del primer contacto con los clientes, brindando la información que se le solicita y asignándole un ejecutivo de ventas para el proceso de venta.
-
Supervisor de Ventas de Contact Center Estratégico
hace 17 horas
San José, San José, Costa Rica Waymore Global Solutions-Dist. Autorizado Liberty A tiempo completo**Resumen de la Vacante**Waymore Global Solutions-Dist. Autorizado Liberty busca contratar a un Supervisor de Ventas de Contact Center Estratégico para impulsar al equipo a la colocación de servicios de internet, televisión y telefonía móvil a clientes PYME.**Responsabilidades del Puesto** - Impulsar al equipo a la colocación de servicios de internet,...
-
Network Operations Center Specialist
hace 6 días
San José, San José, Costa Rica Syniverse A tiempo completoCompany OverviewSyniverse is a world-leading company that connects the globe. We develop innovative technology to keep devices online and enable intelligent systems to react to their surroundings. Our team works with top brands, including eight of the top 10 banks, four of the top 5 global technology companies, and over 900 communications providers.Job...
-
Hr Ops Manager, Regional Center
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...
-
Network Operations Center Technician I
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...