Digital Solutions Expert

hace 5 días


San José, San José, Costa Rica Tui A tiempo completo
About TUI Musement

TUI Musement is a leading tours and activities business that combines a scalable digital platform with local service delivery. We offer excursions, activities, tickets, and transfers in over 50 countries worldwide.

Role Overview

We are seeking an experienced IT Specialist to join our global IT Team based in San Jose, Costa Rica. As a key member of the team, you will provide high-level support to internal and external customers, ensuring seamless experiences across various platforms.

Key Responsibilities
  • Offer comprehensive assistance for M365, W10, and Apple OS, including imaging and general user support
  • Provide top-notch troubleshooting services and resolve technical issues efficiently
  • Onboard users and devices, including iPads, fixed phones, mobiles, and point-of-sale devices
  • Serve as a "smart hand" for back-office infrastructure, such as servers, firewalls, switches, NAS, and phone systems
  • Compile reports, track inventory, and participate in special projects to drive continuous growth and development within the IT skillset
About You

To excel in this role, you should possess:

  • Strong customer service skills, coupled with fluent English language proficiency
  • Hands-on experience working with Windows 10/11, Apple OS, and smartphones in a help desk environment
  • Maintain high availability during your shift, either in the office or remotely via Teams
  • Collaborate and share knowledge within the team, contributing to collective knowledge growth
  • Experience with Office 365, IP telephony, networking switches (FortiSwitch or Cisco), access points (Aruba), and willingness to learn new technologies
What We Offer
  • Competitive salary ($55,000-$70,000) and benefits package
  • Career progression opportunities in over 50 countries worldwide
  • Development of expertise as part of a diverse and virtual international team
  • Opportunities to grow professionally and personally through free learning platforms and language lessons

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