Debt Recovery Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

At Bill Gosling Outsourcing, we're seeking a skilled Debt Recovery Specialist to join our team. As a Debt Recovery Specialist, you will play a critical role in resolving customer accounts and providing exceptional service.

Company Overview

We're a leading provider of business process outsourcing solutions, dedicated to delivering high-quality services that drive business growth. Our team is passionate about helping businesses succeed, and we're committed to creating a positive impact on the lives of our customers.

Job Description

As a Debt Recovery Specialist, your primary responsibility will be to review account status and information thoroughly, using available tools to find the best solution for the customer. You will work closely with customers to resolve their inquiries and needs, negotiating payment terms and arrangements when applicable. Your attention to detail and problem-solving abilities will ensure accurate data entry and follow-up on all customer interactions.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication skills, with the ability to speak clearly, listen actively, and communicate effectively both verbally and in writing.
  • A positive attitude, with a friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
  • Problem-solving abilities, with the capacity to quickly analyze situations and find solutions that meet customer needs.
  • Attention to detail, ensuring accurate data entry and follow-up on all customer interactions.
  • Adaptability, with the ability to adjust to new systems, processes, and customer needs.
  • A collaborative spirit, working effectively with others to achieve common goals.
  • Tech-savviness, comfortable using customer service platforms, CRM systems, and other software tools.
  • A willingness to learn, open to ongoing training and development to grow in the role and with the company.

Benefits

We offer a range of benefits to support your success, including:

  • Growth opportunities, promoting from within and providing opportunities for career advancement.
  • Comprehensive training, ensuring you're equipped for success.
  • A team-oriented culture, working in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity and inclusion, celebrating the unique perspectives and contributions of all our employees.
  • A fun workplace, fostering a lively and inclusive work environment where you'll build strong connections.
  • State-of-the-art offices, designed to enhance collaboration and productivity.
  • Rewarding work, helping businesses grow while making a real difference in people's lives.

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