Virtualization and Citrix Expert
hace 1 semana
**Technical Requirements**
We are seeking a highly skilled Technical Support Engineer to join our team at Cloud Software Group. As a key member of our support team, you will be responsible for providing expert-level technical assistance to our customers, leveraging your knowledge of Citrix products and their integration into customer environments.
The successful candidate will have strong problem-solving skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.
**Key Responsibilities**
- Provide timely and effective technical support to customers via various channels.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain in-depth knowledge of Citrix products and their integration into customer environments.
- Contribute to the development of technical articles and case studies for our knowledge base.
- Participate in a 24x7 on-call rotation.
**Requirements**
The ideal candidate will possess a strong educational background and relevant work experience. A University Degree or equivalent experience and minimum 2 years of relevant experience; or an advanced degree without experience are required.
The candidate should also have Smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.
**Desirable Skills**
The following skills are highly desirable: Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync, Networking experience: SSL, DNS, and TCP/IP, Authentication experience: LDAP/Active Directory/Radius, Database experience: MySQL or SQLServer.
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