Legal Case Intake Expert
hace 5 días
About Us
Virtual Staffing Llc is a leading provider of virtual staffing solutions, offering high-quality services to law firms across the globe.
Job Description
We are seeking an experienced Intake Specialist to join our team. The successful candidate will be responsible for managing the intake process, qualifying new and prospective clients, and forwarding qualified cases to attorneys.
Key Responsibilities
- Outbound & Inbound Calling (Cold Calling)
- Qualify and Signing up potential clients
- Send Retainer Agreement
- Follow up old leads and appointments
- Request initial documents for cases
- Forward qualified clients to attorneys
- Reviewing client files to verify all outstanding bill and lien amounts
- Negotiate with medical providers to obtain reductions in lien amounts
- Facilitating the signing of settlement releases
- Assist with the drafting and reviewing of legal documents
- Contact medical providers to gather initial case information
Requirements
- High school diploma or equivalent
- At least 2 years of work experience in BPO / Customer Service
- Excellent English (oral and written) communication skills with a very good English accent
- Strong customer service, persuasion, and critical thinking skills
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
What We Offer
- Permanent and Stable WFH employment
- Competitive Compensation and Benefits
- Wi-Fi Subsidy starting on the 3rd month of employment
- Healthcare Assistance on the 6th month of employment
- M merit Increase on the 6th month of employment
Pay Rate: $5 - $6 per hour (Depending on skills and experience)
Job Types: Full-time, Permanent
Pay: From $58,455.20 per month
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