Contact Center Team Lead
hace 2 meses
Job Summary: The Contact Center Supervisor is responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. The incumbent provides general supervision to lower-level supervisors and direct supervision to highly-skilled non-exempt employees.
Key Responsibilities:
- Supervise a team primarily comprised of Supervisor I, non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope.
- Direct daily work activities/priorities, people recruitment and development, cost management, and services provided on standard, specialized or complex systems.
- Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
- Resolve/monitor routine escalations, as appropriate.
Requirements:
- Bachelor's degree or equivalent experience.
- 4-6 years related experience and project or team management experience.
- People management responsibility.
- Demonstrate some in-depth knowledge of corporate organization and policies.
- Demonstrate business, technical or functional knowledge at the mastery level.
- Demonstrate administrative or operations knowledge.
- Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
- Demonstrate management capability.
About Hewlett Packard: Hewlett Packard is a leading technology company that values innovation and customer satisfaction. Our team is dedicated to delivering exceptional service and support to our customers.
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