Data Quality Expert
hace 2 días
About Us
">At Experian, we're passionate about unlocking the power of data to transform lives and create opportunities. As a global leader in data and analytics, we've helped economies and communities flourish for over 125 years. Our team of 'big-thinkers' and 'can-doers' share our purpose of creating a better tomorrow.
">Our Mission
">We enable organizations to unlock the value of their data through our Data Quality Management Tools and Services. We focus on providing expert solutions to help our clients effectively manage their data, whether it's optimizing customer experiences or improving business intelligence.
">The Role
">We're seeking a highly skilled Technical Support Analyst to join our Experian Data Quality (EDQ) North America Professional Services team. As a key member of our team, you'll provide remote software technical support to our clients, collaborating with internal teams to resolve complex technical issues. You'll also be responsible for documenting interactions with customers, creating knowledge base articles, and staying up-to-date with product updates and industry trends.
">Requirements
">- ">
- 1-3 years of experience in desktop support, help-desk, or IT-related support">
- BA degree or equivalent experience desired">
- Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, Salesforce or similar ticketing systems, and English language (B2 level)">
- Strong communication and interpersonal skills, analytical and problem-solving skills, ability to organize and manage multiple tasks and priorities, and willingness to work non-standard business hours as required">
- Able to resolve issues over the phone using remote control tools and communicate clearly and concisely both orally and in writing">
- API knowledge preferred, passionate about the Data Quality world">
What We Offer
">We provide a comprehensive benefits package, including medical, life, and dental insurance, flexible work arrangements, paid time off, annual performance bonus, education reimbursement, family bonding leave, bereavement leave, referral program, and more. We celebrate individuality and offer a supportive and inclusive work environment that promotes diversity, equity, and inclusion. Join us and discover why Experian is a Great Place to Work in 24 countries, a FORTUNE Best Company to work for, and a Glassdoor Best Place to Work globally.
">Why Choose Experian?
">We're committed to innovation, people development, and community engagement. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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