Data Quality Expert
hace 11 horas
**Company Overview**
About Experian: Unlocking the Power of Data for a Better Tomorrow
We're passionate about transforming lives and creating opportunities for consumers, businesses, and society. For over 125 years, we've helped people and economies flourish.
**Job Description**
We're seeking a skilled Data Quality Expert to join our EDQ North America Professional Services team. As a key member of our team, you'll play a vital role in helping our clients achieve successful outcomes through both pre- and post-sales phases of their technology investments.
**Key Responsibilities:**
- Leverage EDQ's documentation to determine the best course of action for a given issue.
- Collaborate with customers and support team members, such as Account Managers, to gain a deep understanding of the customer's environment, contract, and goals.
- Update customer information as needed.
- Attempt to resolve incidents or requests on first contact whenever possible prior to escalating.
- Monitor and respond to support calls within required SLA.
- Evaluate issues by interpreting end-user's problem descriptions to determine resolution or best course of action.
- Identify problem trends and report to supervisor for further analysis.
**Required Skills & Qualifications:**
- 1-3 Years of Desktop Support, Help-Desk, or IT-related support experience.
- BA degree or equivalent experience desired.
- English Level B2.
- Strong communication and interpersonal skills.
- Microsoft Office proficiency.
- Analytical skills.
- Problem-solving skills.
- Able to work non-standard business hours as required.
- Ability to resolve issues over the phone utilizing remote control tools.
**Benefits & Culture:**
We value our people and strive to create a thriving, inclusive, and diverse team where everyone loves their work and working together. Our benefits include medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow.
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