Employee Experience Innovator

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We believe that employees are key to our success. Our team supports Lifecycle Services for employees by creating or improving their onboarding, career growth, engagement and recognitions programs.

Job Summary

Do you want the opportunity to positively impact the employee experience of 1500 Amazonians across 12 countries? The Talent Strategy team is looking for a Program Manager with a demonstrated passion for building innovative programs focused on creating and maintaining a positive employee experience.

Key Responsibilities

  • Drive program and project deliverables from initiation to delivery, providing strategic direction, escalation management, and regular communications to program stakeholders.
  • Design and implement new or modified initiatives to support long-term employee and HR business needs; partner with other teams on gap analysis and prioritization of critical employee Lifecycle programs.
  • Build cross-functional partnerships, working closely with IT, HR, Legal, and other departments to achieve program objectives.
  • Set and collaborate on business objectives to deliver solutions with the most efficient use of resources and technologies.
  • Meticulous organizational skills, high attention to detail, spot-on judgement, and an unbending predisposition that vigorously advocates for the customer.
  • Owning communications to project members and stakeholders on progress, issues, and risks, including regular status updates and various white paper analysis.
  • Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators for planning and realizing intended ROIs.
  • Facilitate the collection and quality of regional business requirements, including deviations and localizations.
  • Building project plans, proposals, trainings, and templates such as project schedules, risk logs, status reports, etc.


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