Employee Resource Center Specialist Role

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Job

This Employee Resource Center Associate role is part of our HR team at Amzn Support Srvcs Costa Rica. We are seeking an experienced professional to provide exceptional support to Amazon employees across EMEA countries.

The successful candidate will be responsible for responding to employee inquiries, resolving issues related to HR, payroll, benefits, stock, and policies. Strong communication skills and the ability to analyze complex situations are essential for this role.

Responsibilities and Expectations
  • Respond to employee inquiries via phone, addressing their concerns related to HR, payroll, benefits, stock, and policies.
  • Cultivate strong relationships with HR Business Partners, Benefits, Stock, Payroll, Talent Management, and Operations teams to ensure seamless collaboration.
  • Develop and deliver training sessions to enhance HR partner knowledge and promote self-service adoption.
Qualifications and Skills
  • 2+ years of Amazon experience or equivalent in HR.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • PHR certification.
  • Experience with PeopleSoft and HR software.
  • European language proficiency.


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