Shared Services Center Manager
hace 3 días
JLL is a global Fortune 500 company with a commitment to driving sustainability and corporate social responsibility. We specialize in real estate and have operations in over 80 countries, employing over 91,000 individuals worldwide.
Our Shared Service Centres (SSCs) play a crucial role in supporting our corporate needs and clients' services. With a workforce of approximately 2,800, we support 15 different functions/teams globally.
We are seeking an experienced Shared Services Center Manager to lead our Costa Rica SSC. The successful candidate will be responsible for managing the center's day-to-day activities, ensuring safe, legally compliant, and optimal delivery of services in line with our overall strategic objectives.
Key Responsibilities:
- Managing all facets of the global shared services operations, including regulatory, performance, risk management, financials, center employee engagement, premises, and business continuity
- Ensuring the center continuously optimizes processes to deliver efficiency gains
- Driving collaboration and a OneJLL mindset for all business/service lines operating in the center (managed and hosted)
- Driving collaborative JBS and business line engagement to identify opportunities to drive business efficiency and optimization
Requirements:
- A strong operations background, including high-performance/challenging KPIs, driving operational excellence, and continuous improvement, ideally in a Shared Service environment
- Experience of strategy creation and implementation, driving delivery of complex growth, 'winning business,' overcoming setbacks, and strong resilience
- Significant experience of business transformation, particularly transitioning activity to an SSC environment
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