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Helpdesk Professional
hace 1 semana
We are seeking a highly skilled and motivated individual to join our team as a customer support representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- CUSTOMER SERVICE: Responding to customer inquiries and resolving issues in a timely and efficient manner.
- TICKET MANAGEMENT: Creating and managing tickets to ensure accurate records and customer satisfaction.
- DOCUMENTATION: Creating and managing documents using an ERP system.
You will also be responsible for:
- CUSTOMER ENGAGEMENT
- PROCESS EFFICIENCY
- TEAM COLLABORATION
- Bachelor's degree in any related discipline.
- At least 5 years of experience in a similar role, preferably in sales, marketing, or customer service.
- Strong organizational skills and ability to work efficiently in a fast-paced environment.
- Project management and coordination skills.
- Familiarity with ERPNext or similar systems, as well as working in a ticketing system.
- Experience with Large Language Models (LLM) and professional communication skills.
- Very good English skills, both written and spoken.
- Flexible and independent, with the ability to work in a team.
