Customer Service and Credit Specialist
hace 4 días
The Credit & Collections Customer Care Specialist is a vital role at Sysco Costa Rica. The ideal candidate will be responsible for handling inbound calls from customers, sales representatives, and other stakeholders. This position requires excellent communication and customer service skills to effectively resolve issues and provide a high level of support.
Main Responsibilities:
- Receive and respond to inbound call inquiries from customers and stakeholders.
- Resolve customer issues and escalate tasks when necessary.
- Perform credit inquiries, invoice retrieval, and credit hold release analysis.
- Capture reason for calls and update customer logs in the system.
Requirements:
- Associate degree or equivalent experience required.
- 2-4 years' experience in customer-facing support centers.
- Strong communication and oral skills.
- Ability to work across functions.
- Proficiency with Microsoft Office and specialized accounting/finance software systems.
Benefits:
- Hybrid work arrangement (2 days office, 3 days remote).
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