Enterprise Software Documentation Specialist

hace 1 día


San José, San José, Costa Rica Micro Focus A tiempo completo

About Us

Micro Focus is one of the world's largest enterprise software providers, offering a wide range of solutions to support businesses in their digital transformation journey.

We strive to deliver high-quality software that meets the needs of our customers and helps them achieve their goals.

About the Role

This role offers the opportunity to work on a talented information development team, creating top-notch content using Madcap Flare and HTML.

As an Information Developer, your key responsibilities will include:

  • Creating technical written and visual content for commercial enterprise software
  • Designing and developing innovative content solutions, such as user assistance, software guides, and Technical References, using Madcap Flare and HTML
  • Maintaining content deliverables in various formats to meet user needs
  • Ensuring products conform to company content and quality assurance standards
  • Managing virtual machines to install, configure, and use documented products
  • Participating in agile scrum teams and contributing to backlog grooming, release planning, sprint planning, and design discussions
  • Conducting research and translating technical information into user-friendly content for diverse audiences
  • Carrying out usability tests and user interface reviews
  • Creating video tutorials to simplify complex information

Key Skills and Qualifications

To succeed in this role, you should possess:

  • Strong technical skills and knowledge
  • Excellent technical writing and communication abilities
  • The capacity to comprehend customer needs and create relevant content
  • Proficiency in Madcap Flare and HTML
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Capacity to adapt to changing priorities and deadlines

Required Education and Experience

Typically, you will need:

  • A Bachelor's degree in Technical Communications, Computer Science, or a related field, with at least 2-4 years of experience, or
  • A Master's degree and up to 2 years of experience, or equivalent

Additionally, experience in research, documentation, and content creation is highly valued. Micro Focus is an equal opportunities employer and welcomes applications from all qualified candidates.



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