Technical Account Representative

hace 5 días


San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

**Post-Sales Success Story: Onboarding and Customer Support**

At Stage 4 Solutions Inc, we're seeking a highly skilled Technical Account Manager to join our team. This role will be responsible for onboarding customers and implementing their solutions, while serving as the primary point of contact for technical guidance, issue resolution, and project coordination.

This is a 6-month project with the possibility of extension or conversion to a full-time position, requiring a 40-hour workweek. Remote work in Costa Rica is possible, but must adhere to US CST time zone requirements and be available for evening or weekend customer escalations when necessary.

Key Responsibilities:

  • Develop in-depth understanding of client solutions to provide effective support and onboard customers
  • Serve as the single point of contact for customers, engaging post-sale to drive onboarding and adoption, address technical issues, and understand customer environments
  • Collaborate with the Support team to resolve technical issues related to assigned customers
  • Train customers to utilize products effectively and partner with the account team to convert customers into references and grow the account

Requirements:

  • 5+ years of experience in Technical Account Management for enterprise SaaS, storage, or networking solutions
  • English fluency required, with excellent spoken and written business communication skills
  • Customer interaction and advocacy expertise
  • Ability to establish rapport with customers and represent their best interests

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