Data Review Associate, Consumer Operations

hace 2 días


Santa Cruz, Costa Rica Transunion A tiempo completo

About This Role

This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope.

The representative will maintain constant communication with Team Leader regarding any issues or error trends. Ensuring compliance with all applicable laws, regulations and internal policies is a critical aspect of this role.

Key Responsibilities

  • Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy.
  • Analyzes consumer contact data to determine error trends in our current practices and provides feedback to the team lead based on early recognition of potential training issues.
  • Works on special projects as assigned.
  • Performs other related duties as assigned.

Requirements

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. The ideal candidate should possess excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills.

Benefits

We offer a dynamic and supportive work environment that promotes growth and development. Our benefits package includes competitive salary, comprehensive health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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