Strategic Content Expert for Partner Engagement

hace 2 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About Us

At ServiceNow, we're changing the way work gets done. Our technology makes the world work for everyone, and our people make it possible.

We're a team of ambitious change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

About Our Team

Come join our Partner Experience Team and help us become the defining enterprise software partner ecosystem of the 21st century.

Together we will simplify and scale the ServiceNow community with a robust Partner Experience strategy to deliver exceptional value to our shared customers.

The Role

You will be responsible for developing content and experiences that support corporate initiatives and drive operational efficiency.

This role requires collaboration with various stakeholders across the business, product teams, and associated GTM readiness teams to identify and prioritize partner needs and execute fully for each initiative.

Responsibilities

  • Develops a content strategy based on organizational strategic priorities to support partner effectiveness.
  • Plans, executes, and tracks platform enhancements, fixes, and operational improvements.
  • Assesses requests for evaluation, execution, and improvement.
  • Maintains consistent collaboration with various teams.
  • Identifies key requirements and opportunities to improve end-user experience, operational efficiency, and site optimization.
  • Works with internal stakeholders and creators to configure requests for optimal usability by Partners.
  • Uses project management software to plan, schedule, and manage team work to ensure project milestones are being met for various initiatives.
  • Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders.
  • Continually focuses on enhancing process automation and procedures to reduce error and improve operations.
  • Assists in driving on-time completion requests, mitigating and communicating risks when necessary.

About You

We're looking for someone with a minimum of 5+ years' experience in partner ecosystem organizations within IT or software, with a demonstrated track record of successfully executing enablement programs for partners.

You should have a Bachelor's degree, an MBA or advanced degree is preferred, and PMI-PMP certification is a plus.

We're seeking someone who understands what motivates our partner community and has familiarity with customer/partner relationship management system analytics.

You'll need to be execution-focused, achieving results even under tough circumstances, highly responsive to internal customer and external partner stakeholder requests, and a strategic thinker who can see ahead to future possibilities and translate them into breakthrough strategies.

A salary of $120,000 - $180,000 per year, depending on location, is available for this position.


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