Business Operations Coordinator

hace 4 días


San Francisco, Heredia, Costa Rica Bayer A tiempo completo

**Company Overview**

Bayer is a leading life science company that harnesses the power of innovation to improve people's lives. Our diverse portfolio of products and services enables us to address some of the world's most pressing challenges.

We are seeking a highly motivated and detail-oriented Sales Operations Support Associate to join our team. As a key member of our commercial operations team, you will play a critical role in supporting sales customer business managers with promotion and term management tasks.

**Key Responsibilities**

- Enter full year promotion and term PIDs into a system and manage changes throughout the year.
- Provide PIDs or clearing information for customer claims that are provided with backup by customer service.
- Move PIDs through various statuses in a system: draft, planned, submitted, committed.
- Balance settlements within a month of promotion or term end date.
- Gather backup for 'proof of performance' and attach to PIDs; this includes: claims, contracts, images/ads.
- Identify unmatched manual checks in Exceedra and identify valid PIDs to clear.
- Work closely with commercial teams, process experts, and Team Lead to complete any other designated work within agreed KPIs and SLAs.

**Requirements**

- University degree in Marketing & Sales or Business Administration preferred, alternatively progressive working experience in related fields.
- At least 1 - 2 years of experience in a commercial function ie Marketing, Sales Support, Customer Service or Order to Cash.
- Strong English skills, both spoken and written.
- Advanced computer literacy skill required, MS tools knowledge, specifically MS Excel.
- Experience with ERP/SAP system.
- Sales Force and Exceedra tool knowledge valuable.
- Excellent customer service, and interpersonal skills.
- Ability to work in a fast and evolving environment with a keen eye for detail and numbers.
- Proficient Multi-tasker with strong organization, and record keeping skills.
- Ability to deliver effective, accurate work within tight timelines.



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