Guest Experience Expert
hace 5 días
Job Overview:
We are seeking a motivated and customer-focused Guest Experience Expert to join our team at Fairfield by Marriott San Jose Airport Alajuela. This is a full-time position that requires excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences.
Responsibilities:
- Process operational needs, address guest requests, complete reports, and share the highlights of the local area to ensure a seamless guest experience.
- Be empowered to move about your space and take the initiative to deliver a wide range of services that guide guests through their entire stay.
- Ensure quality standards are upheld and maintain a safe work environment while following company policies and procedures.
- Maintain confidentiality and protect company assets while interacting with guests and colleagues.
Requirements:
To be successful as a Guest Experience Expert, you will need to have excellent communication skills, be able to work independently and as part of a team, and have a strong attention to detail. You will also need to be able to lift up to 50 pounds without assistance and 100 pounds with assistance, and be comfortable working on your feet for extended periods of time.
Benefits:
As a valued member of our team, you will receive a competitive salary, benefits package, and opportunities for professional growth and development. Our hotel offers a unique work environment where you can make a real difference in the lives of our guests.
Estimated Salary Range:
$45,000 - $60,000 per year, depending on experience and qualifications.
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