Cloudpay Account Manager Opportunity

hace 4 días


Alajuela, Alajuela, Costa Rica Cloudpay A tiempo completo
About Cloudpay

Cloudpay is a leading organization that bridges the gap between customers and its global payroll operations team. As an Associate Account Manager, you will play a crucial role in ensuring seamless communication and collaboration with clients.

Responsibilities
  • Act as the single point of contact for assigned customer portfolios
  • Coordinate service delivery by triggering, tracking progress, and closing payroll cycles
  • Facilitate customer adoption of consolidated services and centralization mode
  • Monitor and manage customer relationships and satisfaction at senior levels
  • Solve potential issues preventing satisfactory and timely completion of global services
  • Participate in intra-departmental projects
Requirements
  • Knowledge of international payroll processes and business cultures
  • Customer-facing experience
  • Strong customer service focus, assertive thinking, and decision-making skills
  • Issues and pending actions tracking and delivery, escalation management required
  • Excellent English verbal and written communication skills
  • Presenting skills, including chairing meetings and hosting webinars
Benefits
  • Competitive annual salary and benefits package
  • Flexible remote working
  • Private Medical, Dental, and Life Insurance
  • Personal and professional development opportunities


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