Cloudpay Account Manager Opportunity
hace 4 días
Cloudpay is a leading organization that bridges the gap between customers and its global payroll operations team. As an Associate Account Manager, you will play a crucial role in ensuring seamless communication and collaboration with clients.
Responsibilities- Act as the single point of contact for assigned customer portfolios
- Coordinate service delivery by triggering, tracking progress, and closing payroll cycles
- Facilitate customer adoption of consolidated services and centralization mode
- Monitor and manage customer relationships and satisfaction at senior levels
- Solve potential issues preventing satisfactory and timely completion of global services
- Participate in intra-departmental projects
- Knowledge of international payroll processes and business cultures
- Customer-facing experience
- Strong customer service focus, assertive thinking, and decision-making skills
- Issues and pending actions tracking and delivery, escalation management required
- Excellent English verbal and written communication skills
- Presenting skills, including chairing meetings and hosting webinars
- Competitive annual salary and benefits package
- Flexible remote working
- Private Medical, Dental, and Life Insurance
- Personal and professional development opportunities
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