Strategic Quality Assurance Manager

hace 1 día


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Company Overview**

At 3M, we offer a unique work environment that allows employees to thrive in their careers while also having the flexibility to choose how and when they work.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable our business and performance goals.

**Job Description**

We are seeking a Strategic Quality Assurance Manager who will be responsible for leading projects, teams, and performing complex analysis as well as initiatives that maintain and improve customer service levels.

The ideal candidate will have the ability to handle inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.

This position may reside in MSD AC operation and will work under minimal supervision.

**Required Skills and Qualifications**

Essential qualifications include:

  • Strong leadership skills with the ability to provide functional work direction to co-workers as assigned.
  • Excellent problem-solving and resolution skills with the ability to guide teams on problem-solving and resolution.
  • Ability to manage escalated issues and make decisions with minimal supervision.
  • Strong analytical and communication skills with the ability to provide input on the business performance review.

**Benefits**

At 3M, we are committed to creating a diverse and inclusive work environment. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

**Other Opportunities**

We are an equal opportunity employer and do not discriminate against any applicant based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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