Controlling and Performance Management Lead

hace 1 mes


San Francisco, Heredia, Costa Rica Dhl Express A tiempo completo

Company Overview

DHL Express is a global leader in logistics and supply chain solutions, connecting people and improving their lives. Our purpose is to deliver prosperity, transport health, power growth, and bring joy.

Salary

We offer an attractive salary of $120,000 - $180,000 per year, depending on experience and qualifications.

Job Description

We are seeking a highly skilled Controlling and Performance Management Lead to join our Shared Service Center in Heredia, Costa Rica. The successful candidate will be responsible for performing all financial controlling, internal controls, and performance management related tasks for the SSC in Americas covering all service lines.

The main goal is to reduce financial cost/risk impact and increase value creation for the express. The role involves representing the CFO function in SSC Americas SMT, ensuring high-quality analyses in regular reporting and BCAs, preparing targets/budgets, managing and leading the dedicated controlling team, and performing business communications regarding SLAs and monthly reporting on income development.

Key Responsibilities

  • Management of the SLA process, including reporting and ad-hoc SLA analysis
  • Implementation and development of Quality and Efficiency KPIs and volume tracking, ensuring data integrity and uniformity
  • Evaluation and identification of cost-saving opportunities by analyzing KPI trends
  • Managing the team and team performance
  • Work closely with SL Operation teams to find improvement opportunities/efficiencies
  • Ensuring compliance and adherence to all DPDHL/DHL Express guidelines as well as the CRISP framework

Required Skills and Qualifications

To succeed in this role, you should have:

  • Proven experience in financial controlling and performance management
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills
  • Ability to work independently and as part of a team
  • Fluency in English (written and spoken)

Benefits

In addition to the competitive salary, we offer:

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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