Facilities Management Specialist
hace 3 días
About JLL
- JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. Our core values of teamwork, ethics and excellence are fundamental to everything we do.
Job Description:
The Sr. Program Manager, Vendor Service, reports to the Senior Director, Operations Enablement. The primary focus is on client customer service. This role manages and maintains overall site service, performance, processes, and quality standards for services including janitorial, repairs and Maintenance, document destruction, preventative maintenance, solid waste & recycling, and pest control. The role works with vendors to remove barriers to service quality, researches and implements new technologies, and enhances the customer experience. The annual customer satisfaction score is improved by owning active participation in quality assurance programs.
Key Responsibilities:
- Manage vendor relationships to ensure compliance with client requirements and JLL policies.
- Develop and implement effective vendor management processes.
- Collaborate with vendors to improve service quality and implement new technologies.
- Lead quality assurance programs to improve annual customer satisfaction scores.
- Work closely with JLL Legal, Risk and or external counsel to understand and manage risks associated with contracts and ensure compliance with Client and JLL contracting requirements.
Requirements:
- 7+ years in facilities management, vendor management, or customer service roles.
- Excellent track record of supplier process development, improvement and relationship management.
- High level business communications skills with ability to influence stakeholders.
- Keen driver of innovation with peculiar ability to identify benefit opportunities.
- Excellent listening, documentation, communication and influencing skills.
- Superior organizational skills; able to prioritize multiple tasks and meet deadlines.
- Expertise in Cost Analysis, Modeling, MS Excel and PowerPoint.
- University degree or College diploma.
- BOMA training and LEED Green certification is an asset.
- Full communication ability in Spanish and English.
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