Digital Transformation Strategist

hace 1 semana


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo
About the Role

We are seeking a highly skilled Digital Transformation Strategist to lead our innovation and customer experience efforts. In this role, you will be responsible for driving technology innovation strategy and platforms that sustain a culture of excellence.

Key responsibilities include:

  • Developing and executing contact center technology innovation strategies
  • Identifying opportunities for digital transformation across the customer journey
  • Collaborating with cross-functional teams to deliver business cases and ROI studies
  • Evaluating new technologies and their potential impact on the business
  • Partnering with leadership stakeholders to inform strategic decision-making

To succeed in this role, you will need strong business and technical acumen, as well as excellent communication and leadership skills.



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