Smile Transformation Coach
hace 6 días
We are seeking a highly motivated Smile Transformation Coach to join our team. As a key member of our contact center, you will play a vital role in ensuring our customers receive exceptional service and support.
Responsibilities- Provide coaching and feedback to team members on quality assurance trends and opportunities.
- Lead calibration meetings for contact center leads and directors.
- Champion company values and processes within the team.
- Support process change and customer experience initiatives.
- Actively participate in team meetings and leadership discussions.
- Minimum 6 months of leadership experience.
- Minimum 6 months of contact center experience.
- Strong SDC knowledge and understanding of protocols and procedures.
- Technical skills: Microsoft Excel and Microsoft Outlook.
- Problem-solving and organizational skills.
- Excellent customer service and communication skills.
SmileDirectClub is a digital brand that empowers transformation through straightening smiles. We believe everyone deserves a smile they love, and we're dedicated to providing accessible orthodontic treatment.
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