Team Leader

hace 1 semana


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

**Company Overview**:

SmileDirectClub is a revolutionary company that believes everyone deserves a smile they love. We're committed to empowering transformation and spreading smiles and positivity across the country.

We're looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. As a Team Captain, you'll play a vital role in leading our team to achieve exceptional customer care standards.

Key Responsibilities:

  • Distribute company updates and new information in real-time.
  • Provide coaching and one-on-one sessions with team members monthly and team leads weekly.
  • Create daily, weekly, and monthly status reports of the team's metrics and performance.
  • Evaluate each team member's performance weekly and provide timely feedback.
  • Review team attendance and approve all timecards before the payroll deadline.
  • Champion 'Truths to Grin By' so that it becomes a part of your team's vocabulary and processes.
  • Address customer and team member needs in a timely manner.
  • Resolve and handle escalated customer situations when needed.
  • Hire, coach, and provide training to the team to maintain high customer care standards.
  • Be available to assist your team when needed.
  • Track occurrences daily and present verbal and written warnings in a timely manner.
  • Attend all Team Captain meetings and Weekly Call Review.
  • Complete daily metrics and present the team's metrics in Metrics Meetings.
  • Complete 90-day team member evaluations.
  • Evaluate team member's talents and abilities to maximize productivity.
  • Special projects and other duties as needed.
  • Create development plans for team members and team leaders.

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