Technical Resolution Manager
hace 6 días
About Us:
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're a team of agile, relationship-based supporters who help the largest, most innovative enterprises thrive.
The Critical Situation Management & Escalation Team (CMET) delivers world-class management of critical situations for premier enterprise customers. As a CMET member, you will work closely with end-user customers and client representatives to ensure quality resolutions are achieved.
Responsibilities:
- Communicate effectively with customers and stakeholders throughout the resolution process
- Analyze incident severity and develop effective conflict resolution strategies
- Collaborate with cross-functional teams to ensure timely and accurate issue resolution
Qualifications:
- Up to 1 year of experience in customer service, customer support, or technical support
- Proficiency in English language (B2 level or higher)
-
Technical Services Director
hace 3 días
Alajuela, Alajuela, Costa Rica Golabs A tiempo completoAbout the PositionWe are looking for a highly skilled and experienced Technical Services Director to join our team at Golabs. As a Senior IT Infrastructure Manager, you will be responsible for providing technical leadership and support to our employees, ensuring seamless IT operations and driving innovation in cloud and cyber security.Key...
-
Technical Project Manager
hace 6 días
Alajuela, Alajuela, Costa Rica Philips A tiempo completoJoin Our TeamPhilips is a global leader in health technology, committed to improving the lives of patients worldwide. Our team is passionate about delivering exceptional customer experiences and striving for excellence in everything we do.We are seeking a highly skilled Technical Project Manager to join our Manufacturing Engineering team. In this role, you...
-
Senior Technical Project Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Global Services Business A tiempo completoAn internationally recognized company is looking for an IT Cybersecurity Technical Project Manager, who will be in charge of:- The Global IT Cybersecurity - Senior Technical Project Manager (PM) is responsible for managing the multiple company security projects, both present and future- The PM is responsible for the technical understanding of each of the...
-
It Manager
hace 2 semanas
Alajuela, Alajuela, Costa Rica Golabs A tiempo completo**About the job IT Manager**:**Responsibilities**- Provide technical support and guidance to employees regarding hardware, software, and network-related issues.- Assist with onboarding and off-boarding processes, including setting up laptops, configuring user accounts, and ensuring access to necessary resources.- Troubleshoot and resolve IT-related problems,...
-
Technical Support Engineer
hace 3 semanas
Alajuela, Alajuela, Costa Rica Golabs A tiempo completo**About the job Technical Support Engineer**:**Responsabilities**- Develop and maintain technical knowledge solutions- Research, diagnose, troubleshoot and identify solutions to resolve customer issues- Document and track customer issues to resolution while adhering to SLAs- Identify and document technical defects and other challenges- Handle customer...
-
Technical Cybersecurity Project Manager
hace 7 días
Alajuela, Alajuela, Costa Rica Global Services Business A tiempo completoWe are looking for a highly motivated and organized IT Security Technical Project Manager to join our team. The successful candidate will have a solid background in cybersecurity, experience with project management methodologies, and excellent communication skills.The primary responsibility of this role is to manage multiple security projects, identify...
-
Technical Support Engineering Manager
hace 2 semanas
Alajuela, Alajuela, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Technical Support Professional
hace 7 días
Alajuela, Alajuela, Costa Rica Fiserv, Inc. A tiempo completoAbout the RoleIn this challenging and rewarding role, you will have the opportunity to utilize your technical skills and knowledge to provide exceptional support to our customers. As a Systems Engineering Specialist, you will be responsible for troubleshooting complex technical issues and working closely with cross-functional teams to resolve customer...
-
Senior IT Infrastructure Manager
hace 3 días
Alajuela, Alajuela, Costa Rica Golabs A tiempo completoAbout GolabsGolabs is a leading provider of cutting-edge technology solutions. We are dedicated to delivering exceptional services and products that meet the evolving needs of our customers.Job SummaryWe are seeking a highly skilled and experienced Senior IT Infrastructure Manager to join our team. The successful candidate will be responsible for providing...
-
Technical Area SME
hace 7 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverview:We are seeking a highly knowledgeable senior technical specialist to join our team in a senior technical role.You will be responsible for driving technical advancement of staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with...
-
Senior Technical Specialist
hace 7 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoAbout Tek Experts:Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.Our agile, relationship-based support helps the largest, most innovative enterprises thrive.What We Do:Delivering...
-
Technical Area Expert
hace 7 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverview:We are seeking a highly knowledgeable expert to join our team in a senior technical role, driving the advancement of our staff and identifying opportunities for product improvement. As a key advisor, you will guide and partner with your team members to solve complex issues and take the lead on cases with high business impact.Tek Experts is a tech...
-
IT Security Technical Project Coordinator
hace 7 días
Alajuela, Alajuela, Costa Rica Global Services Business A tiempo completoCybersecurity Project Manager plays a critical role in protecting our company's assets from cyber threats. We need an experienced IT Security Technical Project Manager to manage our security projects, prioritize tasks, and allocate resources efficiently.The ideal candidate should have excellent project management skills, strong technical knowledge of...
-
Technical Support Specialist
hace 7 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoJob DescriptionWe are seeking a highly skilled and customer-focused Techncial Support Specialist to join our team. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing high-severity issues for our premier enterprise customers.Your primary objective will be to provide exceptional customer service,...
-
Technical Support Engineer
hace 3 semanas
Alajuela, Alajuela, Costa Rica Storyblok A tiempo completoFrom the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries.We secured our Series B funding of $47 million last year in the month of...
-
Cybersecurity Project Manager Lead
hace 7 días
Alajuela, Alajuela, Costa Rica Global Services Business A tiempo completoGlobal Services Business is seeking a highly skilled IT Security Technical Project Manager to lead our cybersecurity projects. This role will be responsible for managing multiple security projects, ensuring the correct resources are aligned and tasked where necessary.The IT Security Technical Project Manager will interface directly with the data security...
-
Sme For Technical Area
hace 3 semanas
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverview:We're in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role.You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your...
-
Sme For Technical Area
hace 3 semanas
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverview:We're in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role.You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your...
-
Technical Support Engineer
hace 2 semanas
Alajuela, Alajuela, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
Commissioning Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Amentum A tiempo completo**Commissioning Manager**:- R0096120- Belen, Heredia, Costa Rica- Full time- Add to favorites Favorited View favorites**Amentum** is seeking a **Commissioning Manager** to join our Operations and Maintenance TeamThe **Commissioning Manager** is responsible for the organization, direction, supervision and coordination of commissioning activities on a project...