Customer Care Team Lead
hace 23 horas
About the Role
We are seeking an experienced Credit Services Operations Supervisor to join our team. In this role, you will be responsible for managing the day-to-day operations of our credit services department.
Key Responsibilities:
- Manage the customer contact and document processing required to maintain consumer credit databases.
- Supervise the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.
- Oversee operations to update and maintain the consumer credit profile database.
- Produces reports and provides methods for user access to information in the resolution of consumer disputes.
- Monitor and maintain database integrity.
Requirements:
- Bachelor's degree or equivalent experience.
- Strong experience in call center environment.
- 2-4 years of functional experience.
- 2-4 years managing and motivating teams.
- Strong knowledge of call center operations.
- Strong knowledge of federal and state regulations regarding credit reporting.
- Good problem solving, results orientation and analytical skills.
- Good organizational and prioritization skills.
- Strong English skills verbal and written communication skills.
- Good project management skills.
- Good leadership skills.
- Good coaching and developing skills.
- Strong change management skills.
About Experian
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 'World's Most Innovative Companies' by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
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