Logistics Specialist

hace 1 semana


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Overview

This position is responsible for delivering exceptional customer service to international customers. The role requires a strong understanding of logistics, trade regulations, and supply chain management.

Main Responsibilities:

  • Process orders accurately and efficiently in accordance with department procedures.
  • Identify customer needs and provide solutions by clarifying information, researching issues, and communicating with cross-functional teams.
  • Manage global orders from sourcing to delivery, collaborating with internal stakeholders and external partners.
  • Analyze data to identify trends and opportunities for process improvements.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Maintain accurate records and reports, including purchase order requirements and compliance with 3M terms and conditions.
  • Escalate special requests or issues as needed and notify supervisors of potential impacts on customer satisfaction.


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