Logistics Specialist
hace 1 semana
Job Overview
This position is responsible for delivering exceptional customer service to international customers. The role requires a strong understanding of logistics, trade regulations, and supply chain management.
Main Responsibilities:
- Process orders accurately and efficiently in accordance with department procedures.
- Identify customer needs and provide solutions by clarifying information, researching issues, and communicating with cross-functional teams.
- Manage global orders from sourcing to delivery, collaborating with internal stakeholders and external partners.
- Analyze data to identify trends and opportunities for process improvements.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Maintain accurate records and reports, including purchase order requirements and compliance with 3M terms and conditions.
- Escalate special requests or issues as needed and notify supervisors of potential impacts on customer satisfaction.
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