Cloud Security Specialist

hace 1 mes


San José, San José, Costa Rica Netskope A tiempo completo
About Netskope

Netskope is a leading cloud security company that provides innovative solutions to protect data and applications in the cloud. With a team of experts spread across the globe, we strive to deliver exceptional customer support to our clients.

We are committed to implementing equal employment opportunities for all employees and applicants, regardless of their background or characteristics.

Job Description

This role will involve working with top-class IT administrators to resolve technical issues and provide best-in-class customer support. The successful candidate will be responsible for communicating status updates to customers, troubleshooting complex problems, and working collaboratively with peers and other teams.

The ideal candidate will have strong TCP/IP knowledge, excellent communication skills, and prior experience supporting network security technologies such as proxies, NG firewalls, and SSL/IPSec. They will also have demonstrable experience with system installation, configuration, and administration, as well as expertise in troubleshooting various scenarios using common tools and protocols.

Requirements and Qualifications
  • 5+ years of experience in supporting large enterprise customers
  • Strong TCP/IP knowledge
  • Excellent communication and interpersonal skills
  • Prior experience supporting network security technologies
  • Demonstrable experience with system installation, configuration, and administration
Benefits

Netskope offers a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. We also provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

About the Position

This role requires a self-starter who can multi-task in a fast-paced environment and communicate effectively with customers and internal teams. The ideal candidate will have a passion for the cloud and related new technologies, as well as a commitment to delivering exceptional customer support.



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